Shipping & Delivery
Normal production and handling takes 1–2 business days. Estimated transit time to the United States is 7–10 business days (8–12 business days total). Free shipping on orders over $100.
Care & Returns
Every memorial piece is securely packaged with protective padding for safe transit. Eligible non-personalized items can be returned within 14 days of delivery. Please contact our care team if you need assistance.
Size & Capacity Guide
General Sizing Rule: In North America, the industry standard is approximately 1 pound of healthy pet weight equals 1 cubic inch of ashes (1 lb ≈ 1 cu. in.).
- Small Pets (Cats & Small Dogs up to 25 lbs): Ideal for compact urns, keepsake boxes, or partial ash keepsakes.
- Medium Dogs (26 to 50 lbs): Requires approximately 30–50 cubic inches of capacity.
- Large Dogs (51 to 85+ lbs): Requires 50–85+ cubic inches of capacity.
- Keepsake Keepsakes & Fur Clips: Suitable for any size pet when preserving a pinch of ashes, a clip of fur, or a collar keepsake.
If you need any guidance confirming the right size for your beloved companion, our compassionate care team is always here to help.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Personalized Pet Memorial Photo Necklace
Keep their face close, wherever the day takes you. A favorite photograph becomes a subtle everyday keepsake—personal enough to carry meaning, understated enough to wear often.

Made personal, kept close
- A custom pet portrait creates a one-of-a-kind pendant.
- Your pet's name adds personal meaning. Both a photo and pet name are required.
- A polished, minimal silhouette works with everyday clothing.
- Its understated design makes it a thoughtful sympathy keepsake.
How personalization works
- Upload a clear, well-lit photograph. A photo is required.
- Enter your pet's name. A pet name is required.
- Review the digital proof before production begins.

Common questions
Which photo works best?
Choose a bright, sharp image where your pet's face is fully visible. Original-resolution files are preferred.
Will I see the design before it is made?
Yes. The portrait crop and personalized text are reviewed as a digital proof before production.
What are the chain length and material?
If you have any questions about chain length or material options, please contact our care team.
Submitting Your Personalization
Upload your pet's photo and enter their name using the personalization fields on this page before adding the item to your cart. Both are required. If you cannot upload a file or need help with these details, please contact our care team. Processing begins after a usable photo and pet name are received.