Return & Refund Policy

Last updated: September 22, 2026

Non-personalized products

You may request a return of an eligible non-personalized product within 14 calendar days of delivery. The item must be unused, in its original condition and packaging, and include proof of purchase. Contact us for authorization before returning any item.

Personalized and made-to-order products

Products made to a customer’s specifications, including items personalized with a name, date, message, image, engraving, or other custom details, cannot be returned for change of mind. This exception does not limit your rights when an item arrives damaged, defective, or different from what was ordered.

Damaged, defective, or incorrect items

Contact us within 3 calendar days of delivery at 17305206880@163.com. Include your order number, a description of the issue, clear photos of the item, and photos of the external and internal packaging. After review, we will provide an appropriate replacement or refund and will cover any required return shipping.

How to request a return

Email 17305206880@163.com with your order number, the product you wish to return, and the reason for the request. Do not send an item back until you receive return authorization and instructions.

Return shipping, fees, and original shipping

For an approved change-of-mind return of a non-personalized product, the customer is responsible for return shipping. We do not charge a restocking fee. Original shipping charges are non-refundable unless the return results from a damaged, defective, or incorrect item or applicable law requires otherwise.

Return address

Authorized returns are sent to: No. 596, Fangcun Town Industrial Park, Tongshan District, Xuzhou, Jiangsu 221000, China. Always obtain authorization before shipping a return.

Refunds

We will inspect an authorized return and notify you of the decision. Approved refunds are processed to the original payment method within 5 business days after inspection. Your bank or payment provider may require additional time to post the refund.

Order cancellations

Contact us as soon as possible if you need to cancel. We will approve a cancellation when production or fulfillment has not begun. Once a personalized item has entered production, cancellation may no longer be possible.

Exchanges

For eligible non-personalized products, contact us within the 14-day return window. Personalized products are eligible for replacement only when damaged, defective, or incorrect.