Contact Us

We’re here to help with questions about products, personalization, delivery, returns, and existing orders.

Customer care

Email: 17305206880@163.com
Phone: +86 173 0520 6880

Please include your order number if you have already placed an order. You may also use the contact form on this page.

Business identity

Near & Ever is operated by Xuzhou Centuo Trading Co., Ltd. (徐州岑拓商贸有限公司).

Registered business address: No. 596, Fangcun Town Industrial Park, Tongshan District, Xuzhou, Jiangsu 221000, China.

Production and delivery

Orders are produced or fulfilled in China. Normal production and handling time is 1–2 business days. Estimated transit time to the United States is 7–10 business days, for an estimated total of 8–12 business days after complete order details are received.

Personalization questions

Tell us which item you are interested in and what you would like to personalize. For products that require a name, message, dates, or photo, submit those details through the required fields on the product page. Please do not send payment information or account passwords by email.

Damaged, defective, or incorrect items

Contact us within 3 calendar days of delivery. Include your order number, a short description, clear photos of the item, and photos of the external and internal packaging so we can review the issue.