What is Near & Ever?
Near & Ever (nearandever.com) is a pet memorial keepsakes store. It offers frames, shadow boxes, urns, garden stones, and memorial jewelry to help families keep a beloved pet close after loss.
Where do you ship?
Near & Ever ships to customers in the United States. Orders are produced or fulfilled in China and shipped to the United States.
How long does delivery take?
Production and handling normally take 1-2 business days, followed by an estimated 7-10 business days in transit to the United States, for an estimated total of 8-12 business days. These are estimates, not guaranteed delivery dates. Carrier or customs delays can occasionally extend delivery.
How much is shipping?
- Orders below $50: $7.99
- Orders from $50 to $99.99: $3.99
- Orders of $100 or more: free standard shipping
The final shipping charge is shown at checkout before payment.
Is a keepsake ready-made, personalized, or DIY?
It depends on the product, and each product page states which type it is. A ready-made keepsake arrives ready for you to arrange at home with your own photos or keepsakes. A personalized design uses only the details requested on its product page, such as a name, date, message, or image. A DIY keepsake, such as a paw print frame, includes the materials to create the impression at home after delivery. No photo upload is required unless the product page asks for one.
Which memorial is right for me?
A frame or shadow box suits photos and small keepsakes displayed at home. An urn suits ashes and a resting place indoors. A garden stone suits an outdoor place of remembrance. Memorial jewelry suits wearing a memory close every day. Check each product page for what is included before ordering, because included items vary by product. For a fuller comparison, see Frame, Shadow Box, Urn, Garden Stone, or Jewelry: Which Pet Memorial Is Right for You?.
Can I change or cancel my order?
Contact us as soon as possible. A cancellation can be approved when production or fulfillment has not begun. Once a personalized item has entered production, changes or cancellation for change of mind may no longer be possible.
What if my item arrives damaged?
Contact us within 3 calendar days of delivery with your order number, a description of the issue, and clear photos of the item and its packaging. Damaged, defective, or incorrect items are reviewed for a replacement or refund.
Can I return an item?
Eligible non-personalized products may be returned within 14 calendar days of delivery, unused and in original condition and packaging, with authorization first. Personalized and made-to-order products cannot be returned for change of mind, but damaged, defective, or incorrect items are still reviewed under the damaged-items process above. Do not send an item back without authorization. See the Return & Refund Policy and Shipping Policy for full details.
How do I contact Near & Ever?
Use the Contact Us page for order help, product questions, or return authorization.